Shipping and return policies for Broken Empire

Return Policy

Return & Refund Policy


Thanks for shopping with Broken Empire.


If you are not entirely satisfied with your purchase, we're here to help.



Right to Cancel

You have 14 (fourteen) calendar days to cancel an order for goods starting from the moment you place your order and ending the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.



Returns

You have 14 (fourteen) calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the email receipt or proof of purchase.



Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.



Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless item is deemed to be faulty where shipping will be refunded up to a value of £8.00 GPB.

If you receive a refund due to your goods being faulty, the cost of return shipping will be added to your refund.